Do you feel like technology interferes with your client relationship building? Or that your clients don’t feel comfortable adopting new technologies? You are not alone.
After interacting with hundreds of small law firms, Zaliet has found many firms resist change. However, when these firms do incorporate new technology they really see the benefits extend across the whole firm.
Think back to when websites or smartphones were introduced. Many consumers stuck to what they knew. But once their hands got a hold of a smartphone, there was no turning back.
The same principle applies to introducing new technology in your firm. At first, it might seem impersonal but technology can help you create a more personalised experience by offering your clients the experience they want.
Many of your clients want to use self-service features for added convenience. With a Service Portal, clients have the option to book appointments, pay their bills and fill out instruction forms online. And they also get the added bonus of receiving your winning service during face-to-face appointments.
When other firms in your market aren’t offering these services, this is your opportunity to lead the way and set yourself apart.0