When you consider that 43 per cent of all online appointments are booked after hours, you can see the value of offering your clients an option to book appointments online.
Consumers book restaurants, beauty and health appointments online, so they also expect to book appointments with your firm online too.
Offering self-service technology is just one way to improve the client experience.
A Zaliet Service Portal lets your clients book appointments online with LawTap integration.
What is LawTap?
LawTap is the appointment booking management system for lawyers, attorneys and legal professionals. Clients can easily find a lawyer and book online instantly to get legal advice anywhere, any time. LawTap is also an official LEAP integration partner and the official booking engine for LEAP clients.
How does LawTap integrate with the Service Portal?
The “Book an Appointment” tab on your Service Portal integrates with LawTap so your clients can book appointments with the lawyer they want, when they want. Your availability and type of meeting are attractively displayed and completely configurable by you.
With your Service Portal, clients can have appointments confirmed immediately and receive automated SMS reminders before their appointment.
Why offer online appointment scheduling?
Improves client engagement by allowing clients to book appointments at their convenience. Phone calls can be time-consuming and must be made during office hours. With a Service Portal, new and existing clients can easily book and reschedule appointments online by quickly pulling up your Service Portal through your website or clicking on a button from your email signature.
Easily manage your schedule as you can see all your appointments in one place. LawTap securely integrates with your existing calendar software including Microsoft Exchange/Outlook®, Microsoft Office 365™, Google Calendar™/G Suite™ and Apple iCloud®.
Reduce no-shows – SMS reminders can reduce no-shows from 29 per cent to 13 per cent.
Maintain full control over your availability at all times – with the flexibility to service clients when it suits you.
Stop missing calls. Share your Service Portal in your voicemail, on business cards, email signatures, and LinkedIn profile.
Cater to changes in client behaviour – more and more people now prefer to book online rather than make phone calls. Deliver the instant response and gratification that potential clients now expect 24/7.