Managing your leads can be quite a process without a proper system in place. Between lost post-it notes, delays in communication and missed opportunities outside office hours, the gap of losing a potential lead dramatically increases.
Typically, most consumers want a response within 48 hours after making an enquiry. If you wait any longer, you run the risk of losing out to competition.
With a Zaliet Service Portal you can manage all of your telephone and online enquiries in one place with an easy-to-use Dashboard.
Through the Service Portal, you are always available as clients can quickly request contact with a simple, succinct form – meaning no lost enquiries.
HOW IT WORKS
The enquiry is sent to your email so you can always stay on top of new clients. This provides firm staff with the information to schedule a callback when they are ready.
Information is automatically collected and can be viewed through the back end of your Service Portal. The Enquiries Dashboard lets you view and manage the results of all your incoming enquiries.
Once you are ready to get started on the matter, you can instantly convert an enquiry to a new Person in LEAP by clicking “export to LEAP.”
There is also the option to add a new enquiry manually through the Enquiries Dashboard, so your receptionist staff can enter in information as they receive an enquiry. If you are a solo firm, no need to worry about missing calls – the Service Portal can capture them for you.
Your Enquiries Dashboard also lets you track where your enquiries are sourced, i.e., contact form, newsletter, internal enquiry, etc., so you can measure where your leads are generated.